Vyntus™ Protect Service Solutions for Patient-Centered Care
With the rise in cardiopulmonary diseases, PFT and CPET labs are facing higher patient volumes.
To keep up with the demand, it's essential that diagnostic equipment stays accurate and operational. Programs that ensure optimal equipment uptime help labs meet their busy schedules and deliver timely care without delays.
Our Vyntus™ Protect Service Solutions are designed to maximize equipment uptime, tailored to your organization’s needs. Backed by expert service professionals, our goal is to partner with you in keeping your valuable diagnostic services running smoothly for the patients and providers you serve.
Vyntus™ Protect Service Solutions for Patient-Centered Care
Which program is right for you?
Essential Program
- Priority technical support helpdesk for fast and efficient problem solving.
- Annual preventive maintenance by certified Jaeger technicians to ensure optimal system performance.
- Regular safety and performance checks for standard-compliant and reliable operation.
- Regular maintenance reports for transparent system monitoring.
Premium Program
- Prioritized technical support helpdesk for fast and efficient problem solving.
- Service parts delivery within 2 business days to minimize downtime, shipping costs included.
- Regular maintenance reports for transparent system monitoring.
- On-site visits within 3 business days, including labour, travel and spare parts costs.
- This programme includes coverage for key ancillary devices, including the PC, printer and monitor.
Premium Plus Program
- Maximum reliability supported by first-class technical assistance and priority response.
- Annual preventive maintenance by certified Jaeger technicians to ensure optimal system performance.
- Next business day delivery of service parts to minimise downtime, shipping costs included.
- Regular safety and performance checks for compliant and reliable operation.
- Regular maintenance reports for transparent system monitoring.
- On-site visits within 2 business days, including labour, travel and spare parts costs.
- This programme includes coverage for key ancillary devices, including the PC, printer and monitor.
- Ensures highest measurement accuracy through 3L calibration syringe recertification or replacement.
Choose from three Protect Service Programmes to cover your Vyntus™ equipment. For Vyntus™ ONE and CPX customers, you can also add optional coverage for your exercise accessories such as bikes, treadmills and ECG.
When your purchase a multi-year program:
--> SAVE UP TO 15% on program pricing
--> LOCK IN A FIXED ANNUAL RATE and avoid annual price increases
Choose the plan that best aligns with your needs.
Offering | Essential | Premium | Premium Plus | CPET Accessories Protection (bikes, treadmills, ECG, blood pressure monitors) |
|---|---|---|---|---|
| Priority Technical Support Line | • | • | • | • |
| Annual preventive maintenance including parts1 (incl. O2cell), labour and travel | • |
| • | • |
| Parts Delivery (incl. Shipping costs)2 | • | 2 BD | Next BD | • |
| Safety inspection (electrical safety test) | • | • | ||
| Service report | • | • | • | • |
| On-site service including labor, parts1 and travel | • | • | • | |
| On-site repair response time3 | Within 3 BD | Within 2 BD | ||
| PC & printers, monitor coverage (ancillary devices) | • | • | ||
| 3L syringe recertification/replacement | • |
1) Coverage applies to essential system components required for repair or maintenance. Consumables and exercise accessories such as masks,
headgear, and ECG electrodes are excluded.
2) Requests must be logged before 3 p.m. CET for Premium or before 12 noon local time for Premium Plus to meet standard delivery objectives.
3) Service requests must be logged before 3 p.m. CET for Premium or before 12 noon local time for Premium Plus to qualify for standard on-site
response objectives.
Explore our Service Programs
Discover the perfect service program tailored just for you! Our brochure provides detailed insights into our three offerings: the Essential Program, Premium Program, and Premium Plus Program. Each option is designed to meet your unique needs, and the brochure includes a comparison chart to help you choose the best fit.
We are committed to protecting your investment
Avoid unexpected expenses
Coverage for key system components is included in our Premium and Premium Plus programmes, including PC, monitor and printer, providing enhanced protection. Parts and shipping are included across all programmes according to their respective service scope.
Receive expedited shipping for parts and priority scheduling for on-site service
Vyntus™ Protect contract customers take top priority. Our goal is to provide parts and a technician to you fast, especially when your system is down.
Save on predictable service costs
Multi-year programmes and extended coverage options provide long-term value and cost stability, helping you maintain reliable system performance over time.