Professional Services
Software Management & Support
Just like our phones and computers, medical device software requires regular maintenance and upgrades. These activities are key to maintaining optimal performance, improving cybersecurity, and introducing the latest innovations. Our Software Management and Support contracts are designed to provide just that for the SentrySuite™ applications, network databases, and interface connectivity. Supported by our highly skilled IT Systems Specialists, you can gain access to priority service, software upgrades, and other contract benefits.
Professional Services
Key considerations
- How do you plan to handle software management and support your network/electronic medical record (EMR) integration solution?
- Would your team benefit from a direct line into Clinical Integration Services for routine troubleshooting related to network, interface, issues?
- On what schedule will you upgrade your SentrySuite™ software as new versions are released, so you can leverage features driven by the latest ERS/ATS1 recommendations?
- Within what timeframe does your IT Team require upgrades to medical device software, to ensure access to the most up-to-date cybersecurity improvements? How do Microsoft operating system and SQL updates impact your upgrade timeline?
- Are you interested in support, through a contract, to customise reports and predicted sets, or have you budgeted for this separately? Does your IT team need priority support to maintain the bi-directional interface with your EMR and/or Mobile Review?
We are committed to meeting your current and future needs.
Gain access to the latest ERS/ATS recommendation-driven software upgrades and enhancements driven by customer feedback. Initiate upgrades as they become available without the need to request capital budget dollars.
As we design new versions of SentrySuite™ software, cybersecurity is top of mind. Leveraging your contract, you are guaranteed access to the latest innovations in cybersecurity. Visit www.jaegerrdx.com/en/product-data-security-communications to review our latest Security Bulletins.
Contract customers receive free phone support and priority remote support service.
Our Tiers
Gold Tier2
Platinum Tier2
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Black Tier2
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Compare Our Tiers
Contract Benefits | Gold Tier | Platinum Tier | Black Tier |
| Remote support for SentrySuite™ medical systems and backend installations | • | • | • |
| Provides notification of maintenance package releases for bug fixes and cybersecurity updates | • | • | • |
| Provides software upgrades when available | • | • | • |
| Provides free phone support for Jaeger Medical technical hotlines3 | • | • | • |
| Supports customization for measurement programs and reports | • | • | • |
| Online Application - Training5 | • | • | • |
| SentrySuite™ Backend Support for databases and web services4 |
| • | • |
| Maintains Mobile Review |
| • | • |
| Supports server migration |
| • | • |
| Provides priority response and resolution for calls into Clinical Integration Services |
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| • |
| Maintains SentryConnect interface to EMR system |
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| • |
| Supports issue resolution and testing requirements due to EMR system updates |
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| • |
| Free Consulting, Analysis and Design service for future modifications of your existing SentryConnect Interface or IT solution |
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Start Your Service Plan
- “ATS” represents American Thoracic Society and “ERS” represents European Respiratory Society.
- SentrySuite™ Client/Device Software Management contracts are sold on a per-device basis. Network Database and Interface Workflow Support Contracts are typically sold as one contract per customer.
- Customers should have their contract number and device serial number ready when they call. Should a technical service team member not be immediately available, there will be an option after one minute on hold to leave a voicemail and the call will be returned by the next available resource. For hardware related questions and assistance, please continue to contact Technical Support at +44 800 368 7644.
- Each web-based training program is one hour in duration and includes one training session per customer per year. The target audience may include, for example, Lead Respiratory Therapists, Super Users, and/or IT personnel. Additional training sessions will be subject to additional charges.
- Network Database and Interface Workflow Support contract benefits also apply to IT test environment, administrative, and reading stations.