Professional Services
Software Management & Support
Just like our phones and computers, medical device software requires regular maintenance and upgrades. These activities are key to maintaining optimal performance, improving cybersecurity, and introducing the latest innovations. Our Software Management and Support contracts are designed to provide just that for the SentrySuite™ applications, network databases, and interface connectivity. Supported by our highly skilled IT Systems Specialists, you can gain access to priority service, software upgrades, and other contract benefits.
Professional Services
Key considerations
- How do you plan to handle software management and support your network/electronic medical record (EMR) integration solution?
- Would your team benefit from a direct line into Clinical Integration Services for routine troubleshooting related to network, interface, issues?
- On what schedule will you upgrade your SentrySuite™ software as new versions are released, so you can leverage features driven by the latest ERS/ATS1 recommendations?
- Within what timeframe does your IT Team require upgrades to medical device software, to ensure access to the most up-to-date cybersecurity improvements? How do Microsoft operating system and SQL updates impact your upgrade timeline?
- Are you interested in support, through a contract, to customise reports and predicted sets, or have you budgeted for this separately? Does your IT team need priority support to maintain the bi-directional interface with your EMR and/or Mobile Review?
We are committed to meeting your current and future needs.
Gain access to the latest ERS/ATS recommendation-driven software upgrades and enhancements driven by customer feedback. Initiate upgrades as they become available without the need to request capital budget dollars.
As we design new versions of SentrySuite™ software, cybersecurity is top of mind. Leveraging your contract, you are guaranteed access to the latest innovations in cybersecurity. Visit www.jaegerrdx.com/en/product-data-security-communications to review our latest Security Bulletins.
Contract customers receive free phone support and priority remote support service.
Our Tiers
Stand-alone Device(s)
Networked Environment
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Interfaced Environment
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Compare Our Tiers
Contract Benefits | Client/Device | Network | Interface |
| Maintains SentrySuite/Vmax software application on workstation(s) | • |
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| Provides proactive notification of maintenance package releases for bug fixes and cybersecurity updates | • | • | • |
| Provides software upgrades when available | • | • | • |
| Provides direct phone line into Professional Services3 | • | • | • |
| Provides priority response and resolution for calls into Professional Services | • | • | • |
| Supports report and predicted set customization | • | • | • |
| Maintains SentrySuite/Vmax application services and databases4 |
| • | • |
| Maintains Mobile Review |
| • | • |
| Provides administrative maintenance web-based training for super users5 |
| • | • |
| Maintains bi-directional interface with EMR system |
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| • |
| Supports issue resolution and testing requirements due to EMR system updates |
|
| • |
| Supports server migration |
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| • |
Start Your Service Plan
- “ATS” represents American Thoracic Society and “ERS” represents European Respiratory Society.
- Client/Device Software Management contracts are sold as one contract per device. Network Database and Interface Workflow Support Contracts are typically sold as one contract per customer. Customers will require additional Network Database or Interface Workflow contracts if they maintain more than one instance of Vyaire software, e.g., more than one network or more than one EMR interface.
- Customers should have their contract number ready when they call. Should a Professional Services team member not be immediately available, there will be an option after one minute on hold to leave a voicemail and the call will be returned on the same day by the next available resource. For hardware related questions and assistance, please continue to contact Technical Support at 800.231.2466. Calls into the Professional Services contract line are limited to support for contract benefits. All other calls should be directed to Technical Support.
- Network Database and Interface Workflow Support contract benefits also apply to IT test environment, administrative, and reading stations. These stations do not require individual Client/Device Software Management contracts.
- Each web-based training program is one hour long and includes one instance of training per contract year. The target audience for training includes, for example, Lead Respiratory Therapists, Super Users, and/or IT. Charges will apply for additional instances of training.